We are only showing ratings that have a written review.
The trip included a
cruise
tour
Generali Global Assistance
Standard
Our plane was canceled and it took two days for United to rebook us to Iceland. We had trip interruption. The policy paid for just one of us, at $3,579 a person. Don’t know why we didn’t get the money for two of us. Would not recommend. We used them when we travel, but never filed a claim. They were terrible.
Jennifer A. would not
recommend this plan to a friend or relative.
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Samantha FourezGenerali Global Assistance
Our Customer Experience Department would like to learn more about your review. Please email us at [email protected], so that we can further assist you. We hope to hear from you soon!Sep 25,2024
The trip included a
cruise
tour
Generali Global Assistance
Standard
Since I didn't have a claim, I can't judge satisfaction, but it gave me peace of mind to have it.
Marcia B. would
recommend this plan to a friend or relative.
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Samantha Fourez
Generali Global Assistance
Thanks for sharing your feedback with us.Aug 07,2024
The trip included a
cruise
tour
Generali Global Assistance
Standard
I have never claimed so no idea how good the insurance is for claims
BALDEV S. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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Samantha Fourez
Generali Global Assistance
Rest assured, at Generali Global Assistance, we have a dedicated customer service team who can help you understand all the covered events in your Plan and can explain the services available for use even before your next trip Just give us a call at 800-874-2442.Jun 12,2024
Generali Global Assistance
Standard
Prices changed daily. Not a fan!
Charles G. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
Very easy to navigate and easy to access.
Glad everything went well and did not have to use it!!!
Glad everything went well and did not have to use it!!!
Daniel T. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
Of course the coverage was what we were looking for. It was important for us to have coverage for a trip as one never knows what may happen. Great I never had to file a claim. As soon as the trip was completed, and I arrived home with my bags, trip was completed. It was easy to navigate to get the coverage as well. Thanks again and until the next time.
Carol Ann D. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Standard
I had luggage delayed at London Heathrow for 8 days, but did not file a delayed baggage claim because I was at my home destination. I did talk with a representative about filing a claim if the baggage was lost - and he was extremely helpful. Thank you
Bernita S. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
Very disappointed in General Global Assistance and its deceptive marketing. We included and paid for "Cancel For Any Reason" except for a "listed covered event" in our coverage. We cancelled it per our own personal misgivings about Covid circumstances. While there were pandemic warnings about international travel, there were no restrictions about our travel.
This was misleading business, and we're very dissatisfied with the company's performance. Not only will we never use it again, it should be a warning to any members of the traveling public who may ever consider employing General Global Assistance.
Dennis Hanson and Diana Bell
This was misleading business, and we're very dissatisfied with the company's performance. Not only will we never use it again, it should be a warning to any members of the traveling public who may ever consider employing General Global Assistance.
Dennis Hanson and Diana Bell
Dennis H. would not
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
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Sally
Thank you for your review. Please see the following response from Generali Global Assistance.
"We're sorry to hear you had to cancel your trip and apologize for not meeting your expectations. We want our customers to choose the correct policy to fit their needs and cannot stress enough that it is important to review the coverage details of our plans via the sample Description of Coverage/Insurance Policy that’s provided at the time of purchase, and contact us at (800) 348-9505 or via email at [email protected] with any additional questions you may have. We also offer a free look back period with all of our plans to allow customers to cancel their policies within a designated period as long as they haven't already left on their trip or filed a claim. The plan you purchased includes a variety of different covered events under which we can provide coverage if you are forced to cancel your trip. The plan is unfortunately unable to provide coverage for every event that might cause you to cancel. If there is something specific that you want to be sure is covered, feel free to ask about it before you purchase the policy. Please reach out to us at the number or email provided above if you have any additional questions or concerns."Oct 13,2021
The trip included a
cruise
tour
Generali Global Assistance
Standard
Disappointed that due to someone on the ship testing positive for Covid the Coast Guard would not let Viking entry the last 3 ports of the cruise. At lease they are giving up a credit towards another cruise.
Marilyn M. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
Well, it was nice to have the insurance, not that I used it, but, if I had had to use it, I'm sure my coverage would have been tiptop, the cost more than reasonable for the service received, the claim process smooth and troublefree, my satisfaction over the top, and my eagerness to recommend the plan to all my friends and relatives would have been boundless.
john g. would
recommend this plan to a friend or relative.