Berkshire Hathaway Travel Protection
ExactCare
Absolute joy of a company to work with on a claim! They make it easy to make the claim with no hassle or additional tactics and then pay out very quickly. I can't gush enough about how happy I was to work with them and was very surprised how quickly they got it all taken care of for me. We use travel insurance extensively for work and personal travel and have had a handful of claims over the years, but this was by far the quickest and easiest claim process. I definitely would recommend them and will also be using them again.
Tyler B. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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Brittany GBerkshire Hathaway Travel Protection
Thank you for your review, we're glad you've had a positive experience.Jul 08,2019
The trip included a
cruise
Berkshire Hathaway Travel Protection
ExactCare
We have been purchasing travel insurance for years but never felt the need for a review. On our last trip there was an accident at home to a family member. We needed to get home in a hurry from Japan. Made it to the bedside within hours of her passing. Filed a claim for "trip interruption" with BHTP. They were very responsive to all calls and emails, and paid the claim in full. Could not have gone any better notwithstanding the sadness of the event.
Danny W. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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Brittany G
Berkshire Hathaway Travel Protection
Thank you for your review, we're glad you've had a positive experience and we are very sorry for your loss.Jun 12,2019
Berkshire Hathaway Travel Protection
ExactCare
Had to cancel our family trip due to illness. Filed the requested documents with BH and there was absolutely no hassle in receiving the requested non-refundable expenditures. Their process was straightforward and their response was timely. I've never purchased trip insurance before and therefore have never filed a claim so I don't know if it's always this simple but these guys performed as advertised. I would highly recommend them.
Robert S. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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Christine Sapa
Berkshire Hathaway Travel Protection
We're glad your claims experience was straightforward and simple. Thank you for taking time to provide your review and 5-star rating of ExactCare!Apr 05,2019
Berkshire Hathaway Travel Protection
ExactCare
The process went very smoothly and quickly. Thank you.
Richard K. would
recommend this plan to a friend or relative.
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Christine Sapa
Berkshire Hathaway Travel Protection
Excellent, thank you for providing your review!Mar 27,2019
The trip included a
tour
Berkshire Hathaway Travel Protection
ExactCare
Berkshire Hathaway handled our claim fairly and efficiently. We are pleased with their service and would insure with them again.
David P. would
recommend this plan to a friend or relative.
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Christine Sapa
Berkshire Hathaway Travel Protection
We're happy you've had a positive experience with our insurance and claims team! Thank you for taking time to provide your 5-star review.Feb 01,2019
Berkshire Hathaway Travel Protection
ExactCare
Berkshire Hathaway was very helpful through the claim process, and I provided all of the necessary information for the claim and was approved within 9 business days. I appreciate the service and will continue to buy travel insurance!
Joshua M. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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Christine Sapa
Berkshire Hathaway Travel Protection
Thank you for your 5-star review, we appreciate it! It's nice to hear about your positive experiences with our claims and service teams, and we will share your feedback with them as well.Jan 25,2019
Berkshire Hathaway Travel Protection
ExactCare
I contacted them when my wife had a medical emergency while traveling, and although their immediate assistance turned out to not be necessary, it was reassuring to know that it was there if we needed it. A few days after I contacted them, they reached out to make sure my wife was OK and no longer in need of help. The claims process (medical and trip interruption) was straight-forward, and while the list of documents and forms was time-consuming to produce, there were no impossible-to-get requests, such as some other less scrupulous insurers demand. The claim was approved within one week, unlike the 30 days that other, less scrupulous insurers demand. I would definitely buy another policy from them, as the human concern during the emergency, and the speed with which the claim was eventually approved were both very good.
Carmen S. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
Berkshire Hathaway Travel Protection
ExactCare
Got sick and had to cancel my trip to Africa. The full amount of my claim was honored.
Lawrence K. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Berkshire Hathaway Travel Protection
ExactCare
They were hard to get a hold of after I had a fall and was in the emergency department. All they were required to do was send a fax to the emergency room which is what was requested, however the consultant on the phone instead decided to email and left me sitting in the emergency room for a further 3 hours because the email when to somewhere else in the hospital. I had to have friends at home ring them 5 further times in the middle of the night before the fax was received. I would not recommend this insurance company and I’m glad it wasn’t a major accident or I would have suffered.
Crystal H. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
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Carol
Thank you for submitting your review which we forwarded to Berkshire Hathaway. Here is their reply:
We sincerely apologize for the delay in your request. After reviewing the details of your assistance case, we see several communication interactions with you for a request to have a verification of benefits faxed directly to your medical provider. Our case notes indicate those were faxed within an hour and a half of your original call and request. However, we do agree your request could have been completed in a more timely manner unfortunately due to our misunderstanding by first sending the verification of benefits to the medical provider via email. As a result of your concern, our claims manager is proactively reaching out to discuss the situation with you.
Thanks!
Christine
Christine Sapa
Account Management and Onboarding | Berkshire Hathaway Travel Protection
Direct: 844.411.2837
Email: [email protected]Aug 15,2018
The trip included a
cruise
tour
Berkshire Hathaway Travel Protection
ExactCare
Berkshire Hathaway was an excellent company from which to obtain travel insurance. Their policy was reasonably priced, and included what I needed to cover my trip. As it turned out, my brother became gravely ill, and We had to cancel our trip. Berkshire Hathaway processed our claim, and full payment, in a timely manner. I would highly recommend!
Charlene H. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful