During my trip, my passport was stolen on my way to the airport for my departing flight. As a result, I had to incur costs for another hotel overnight stay, as well as trips to the Police Station to report the theft and costs for an emergency travel card and a replacement passport. Filing my claim was simple and straightforward. It is important to retain all original receipts for claimed expenses as these must be submitted along with the claim form and the police report. Customer service agents were extremely efficient and assured a response within 15 business days following receipt of the claim with all supporting documentation. I was very happy to receive a reimbursement check for $315 which covered all my submitted expenses. This was the first time I ever submitted a travel claim and I was very pleased with the process and the outcome. I highly recommend Travelex Travel Select Plan and will purchase this insurance again for future trips.
Deirdre M. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
After 20 years of buying travel policies through Insure My Trip, this was the first time I ever needed to make a claim. The claim process through Travelex was easy to complete on line and my claim was resolved quickly
David N. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
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Value
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Claims
Note: This review is for an earlier version of the plan.
I find insuremytrip to be the best web site to find travel insurance at a great price. When I've had to rely on the insurance to handle a claim, I have been well satisfied with the outcome.
Neil S. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
Unfortunately we were unable to take this trip due to the sudden and unexpected death of our traveling companion. The claim was filed immediately upon his death and the process was simple and it took a few weeks to have the claim approved. I now have peace of mind knowing all my other booked cruises and trips have been purchased through this very reliable company. Thank you.
Guillermo M. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
My husband got an infected tooth while we were on vacation and after antibiotics it needed to be pulled right away. The claim process was easy and payment reimbursement was swift.
We were very pleased with our policy and will use the company again and recommend them to friends.
Ricky W. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
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Value
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Claims
Note: This review is for an earlier version of the plan.
For work-related reasons we had to cancel an expensive and long-planned trip to Asia. After conferring with some representatives to clarify a couple of questions I gathered the required documents and submitted the claim entirely online. we received our full reimbursement check without issue within 10 days. I wouldn't hesitate to use Travelex again
Eric R. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
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Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
We travel to Mexico every year, and we always purchase travel insurance, specifically for the medical and evacuation coverage. This year during our 3.5 month stay, my father-in-law became gravely ill, so we had to travel back. We made it in time to be with him when he passed. Later, we traveled back to complete our trip. After returning home, we telephoned, and received information on how to file a claim, as the policy covered trip interruption, which we never had even thought about. Within a couple of weeks of them receiving all of the required documents, we received a check in the mail, which covered approximately three quarters of our expenses.
Michael L. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
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Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
My husband and I actually had to submit a claim, and the representatives were incredibly responsive, friendly, and helpful throughout the process. Most importantly, they covered every loss we submitted. We'll be buying this plan for all of our future travels.
Benjamin D. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
Our bag was stolen from a bus in Chile so we had to make our first ever travel insurance claim. I was dreading it, having heard horror stories about delayed or refused claims. We put together a detailed claim with a police report, a full analysis of what was in the bag (from toothpaste to hiking boots!) and as many receipts as we could drag together and it was approved within 3 weeks and the check was in our hands a few days later. We were relieved and impressed. Although the coverage limit was less than our claim that was fine - we had chosen a plan that gave us adequate coverage and it came through. Our experience was excellent and I will plan on buying this policy again for future travels. Thank you.
Kate W. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
They acted swiftly and to the point,, Did exactly what they said and the money was here sooner then i thought it would be. Very polite people on then phone and explained it well.. I wish all companies were as good as they are. Thanks again for your great service and will be in touch on the next trip
brenda S. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.