Travel Insurance Reviews for John Hancock Insurance Agency, Inc. Gold

Contacted them about an injury and wanted some advice, took them several days for them to contact me. Ultimately had to make another request 3 days after my initial letter and had another response 9 days after to my first request.

We had to cancel our trip due to a death in the family. The first thing the claims agent said was, "I'm so sorry for your loss." That kind of consideration counts for a lot!

The claim was handled efficiently and promptly. We got a refund check within two weeks.

We have traveled internationally quite a bit and only recently have begun to buy travel insurance. We have never had any incidents in which we needed to file a claim until our last trip. We are pleased to report that John Hancock promptly and fairly reimbursed us for our claim. Note to everyone who will file a claim: Keep all receipts.

Very satisfied. Paid claim promptly.

The process for filing the claim and settlement was very expeditious. The representative took the time to explain what I need to submit which was minimal.

Clay was resolved very quickly but very satisfactory they did great work

I submitted my claim # 1JHG14-111498 recently and am now pleased in it's handling. I did request o speak with a a Customer Care Individual, and received prompt and responsible care of a small problem. In addition, your employees that I had occasion to speak with early on during my claim process were very knowledgeable and helpful in our claim submission. Please thank them for their care and concern.

We had a bucket list trip planned to Paris and I became ill and could not travel. I was heart broken. Insuremytrip.com, Seven Corners, and John Hancock were easy to work with, everyone was kind, and responded quickly. I contacted them, they emailed me a very easy to fill out form, had my physician fill out the appropriate areas, sent it back and they had my check in the mail to reimburse me for my prepaid trip expenses within 10 days. I will always use this site and the John Hancock gold plan for all my large travel trips. They were wonderful and easy to work with!! It was worth every penny!! Hopefully, I will go again, buy the policy, not have to use it and actually make it to Paris. I will not go on any big trip now without them!

Having travel insurance gave us peace of mind while we dealt with our lost luggage. Although the experience was trying, knowing the we were covered financially mitigated our distress.

We did have to file a claim with John Hancock for a total cancellation of our vacation. While no one likes to have to miss out on their vacation it was very reassuring to have this John Hancock coverage. At the time we booked our trip all was well but a last minute medical issue arose forcing us to cancel. This policy was the right option for us and the claim was handled quickly and hassle free, covering all of our non refunded costs. When we have travel plans in the future we will use John Hancock trip insurance again. I highly recommend this company.