We are only showing ratings that have a written review.
The trip included a
cruise
tour
WorldTrips
Atlas International
Love the simplicity of booking and good communication
Jonathan M. would
recommend this plan to a friend or relative.
WorldTrips
Atlas International
Everything was fine. Didn’t need to make any claims so I can’t comment on that.
Robert H. would
recommend this plan to a friend or relative.
WorldTrips
Atlas International
It was the cheapest plan we could find that provided the required coverage for travel to Thailand. Did not have any issues with the provided insurance documents for entry.
Melody F. would
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
WorldTrips
Atlas International
I did not need to use the plan I purchased but when I next return to Thailand, I will most likely repurchase the plan. The Thai requirements have gone from $50,000 coverage to $20,000 coverage so I am hoping the plan will reflect that as well.
William L. would
recommend this plan to a friend or relative.
WorldTrips
Atlas International
It was a good peace of mind. It was a requirement for my travel to Thailand but it never really came up with the airline and hotel reservation. The price was reasonable and was the minimum I needed to get through my booking. Everything was reserved smoothly and quickly with Insuremytrip.
Richard Y. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
WorldTrips
Atlas International
The price was fantastic and what they offered was perfect.
Jason H. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
WorldTrips
Atlas International
I filed multiple claims with extensive documentation. They chose to barely communicate with me. Every time I called them on the phone they said they prefer to do communication via postal mail (letters). It took an extremely long time to get any information or decision from them. They generally refused to respond to emails and their phone representatives don't have much information or resources available to them.
In the end they denied most of my claims without reason. They did pay out one of my claims eventually, but they did not notify me about it via email. I just noticed a wire transfer from them my bank statement and contacted them about it and they confirmed it was them. I didn't bother to continue appealing for my denied claims because they take so long to respond and I have better things to do.
Due to very poor communication and customer service, I would not recommend them.
In the end they denied most of my claims without reason. They did pay out one of my claims eventually, but they did not notify me about it via email. I just noticed a wire transfer from them my bank statement and contacted them about it and they confirmed it was them. I didn't bother to continue appealing for my denied claims because they take so long to respond and I have better things to do.
Due to very poor communication and customer service, I would not recommend them.
Coleman M. would not
recommend this plan to a friend or relative.
11 of
11 people found this review helpful
-
Mike
Thank you for your feedback on the policy. We are sorry that you were dissatisfied with your claim experience. We do want you and your fellow customers to be aware that InsureMyTrip offers a Customer Advocate Program. Customer Advocates are representatives assigned to assist customers who experience issues after filing a claim. Requesting a Customer Advocate is as simple as calling 800-487-4722 or emailing [email protected], explaining the events which resulted in a claim, and the challenges you are facing. If you change your mind and decide to appeal your denied claim, please contact us for assistance.Nov 14,2019
WorldTrips
Atlas International
Never had to file, but everything seemed good.
Joyce G. would
recommend this plan to a friend or relative.
The trip included a
tour
WorldTrips
Atlas International
I don't like the way it automatically increases each time I extend it...but I know that is how it works. At the samer time...I am healthier than half the people half my age
Donald M. would
recommend this plan to a friend or relative.
WorldTrips
Atlas International
This is the insurance you wouldn't want to get if you are traveling/backpacking overseas. I had to submit my insurance claim forms 3 times through their various customer portal(s) I was given at the time by different customer service reps. They said they hadn't received the forms every time I checked in and I resubmitted and waited till I contacted again. They asked me to wait 30 days at the end of each call, which ended up waiting for 3 months while they were not processing anything. Since I am traveling overseas (hence the travel insurance) I also submitted a wire transfer form so I didn't get paid via check.
Of course when I reached out again, they said they did not receive my wire transfer form and they mailed a check. Several chats and almost 3 months later I got two wire transfers with the help of Insuremytrip rep.
As far as I understood, they were going through a change in their electronic system therefore their service portal was useless. I needed to repeat myself again and again to a new rep in the middle of my travels in Asia.
I would not recommend this insurance to travelers. There are much modern and efficient insurance companies out there.
Of course when I reached out again, they said they did not receive my wire transfer form and they mailed a check. Several chats and almost 3 months later I got two wire transfers with the help of Insuremytrip rep.
As far as I understood, they were going through a change in their electronic system therefore their service portal was useless. I needed to repeat myself again and again to a new rep in the middle of my travels in Asia.
I would not recommend this insurance to travelers. There are much modern and efficient insurance companies out there.
Asli L. would not
recommend this plan to a friend or relative.
4 of
4 people found this review helpful
-
Kyle
Thank you for providing feedback on this policy.
We are sorry to hear that you experienced difficulties in filing a claim while traveling. We are happy to see that you allowed one of our Claims Advocates to assist you in your claim, which was paid. We have escalated your experience to HCC for further review.
Please feel free to contact us if you have any questions or concerns. Our licensed representatives are available 7 days a week and can be reached at 1-800-487-4722.Nov 10,2017