We are only showing ratings that have a written review.
The trip included a
tour
Travelex
Travel Select
Never had a claim, so I can't rate how well this coverage would have worked in practice.
Ronald T. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
Travelex
Travel Select
Long hold times on the phone for emergency line.
Received inaccurate information from phone representative.
Inadequate coverage for our trip delay. Only broke even with the amount we paid for the insurance, leaving us several hundred dollars out of pocket.
Received inaccurate information from phone representative.
Inadequate coverage for our trip delay. Only broke even with the amount we paid for the insurance, leaving us several hundred dollars out of pocket.
Steven R. would not
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
Travelex
Travel Select
Great plan for our needs.
Todd S. would
recommend this plan to a friend or relative.
Travelex
Travel Select
Unfortunately, had to cancel a long-awaited hiking trip in the Rockies because of a health issue. Our claim (accompanied by my doctor’s statement) was processed quickly and covered the amounts we would have otherwise lost.
JOHN M. would
recommend this plan to a friend or relative.
3 of
4 people found this review helpful
Travelex
Travel Select
The Travelex claims website required that I file a claim to get copies of the doctor’s form and then had to start all over again once the doctor completed the form. It would been easier initially to go to a page setup up for downloading forms.
With the necessary forms in hand, filing online was fairly easy and the claim was approved within two weeks.
With the necessary forms in hand, filing online was fairly easy and the claim was approved within two weeks.
Bryan B. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
Travelex
Travel Select
I was pleased with the ability to purchase on-line and how well the process worked when I needed to file a claim. It was easy to contact a real person when I had questions. The customer service was efficient and accurate. The email explaining the analysis and reasons for part of my claim not being covered was easy to understand and thorough. A great experience of how on-line and non-local transactions should work. Thank you.
Ronald S. would
recommend this plan to a friend or relative.
Travelex
Travel Select
I had an awesome experience with Travelex Insurance. I actually needed to move my trip because my husband was unable to get off for Christmas so the only thing the company needed from him was a letter from his boss saying that he was not giving him Christmas off due to operational needs. I submitted this to them as well as proof of purchase of my trip on my credit card and they refunded me the entire trip. Sent it straight to my paypal account. I used that money to book the trip for thanksgiving instead. The company is easy to deal with and I just purchased travel insurance again for my trip to UAE!
JENNIFER J. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
Travelex
Travel Select
While on my trip I called to inquire about medical coverage, reimbursement and the possibility of needing to extend my trip due to my child’s illness (and the type of documentation I’d need in order to file later). My calls kept getting dropped and I couldn’t get in touch with a single person. Absolutely useless.
Jennifer S. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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Carol
Thank you for taking the time to voice your concerns on InsureMyTrip.
Travelex Insurance Services would like the opportunity to review your situation, however we are unable to find any calls from the number listed on your policy.
Please email us at [email protected], with as much information as possible. We would like to know the number you called from, whom you called, and the approximate time and date you called. This information will greatly assist us with our review.
Thank you again, and we look forward to hearing from you.
Kind Regards,
AmberDec 13,2019
Travelex
Travel Select
Having the coverage made us feel more secure.
john F. would
recommend this plan to a friend or relative.
Travelex
Travel Select
Would not travel without a great plan.
David S. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Berkshire Hathaway Specialty Insurance Company (“BHSIC”) is the underwriter and claim administrator for the policy you purchased. Travelex Insurance does not make claim determinations; however, we have escalated your concerns to BHSIC, and we have been advised that your claim is in the que to be processed. To clarify your comment on Travel Delay, you are eligible up to the maximum benefit amount, which is per day and per person.
It is important to remember that insurance is highly regulated, and all claims are determined based on the required documentation submitted and the policy details for the policy you purchased.
If you have any claim questions, please contact BHSIC at 855.205.6054 option 2, Monday - Friday: 7:00 am-7:00pm CT, or by email at [email protected].