We are only showing ratings that have a written review.
The trip included a
cruise
tour
Travelex
Travel Basic
Glad it was available and even happier that I did not need to use it.
Elizabeth C. would
recommend this plan to a friend or relative.
The trip included a
tour
Travelex
Travel Basic
Didn't need to file a claim but was glad to have had the protection.
Howard S. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
The trip included a
tour
Travelex
Travel Basic
The price was right, and customer service was excellent. I liked the automated e-mails that confirmed coverage and offered the link to file a claim. The trip was fine, and we had no claim. As you read other reviews, make sure claims are being paid! Those reviews are more important than this one. When I picked, I liked what I saw from people who had claims.
William G. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
Travelex
Travel Basic
Did not have to use the insurance, but felt safer by having it.
Edwin W. would
recommend this plan to a friend or relative.
Travelex
Travel Basic
It seemed that this plan would work for our trip, fortunately we didn't have to use it.
David G. would
recommend this plan to a friend or relative.
Travelex
Travel Basic
I have used this travel insurance before and will not go without. I did not need to file a claim but like the reassurance that I am covered.
Maryann P. would
recommend this plan to a friend or relative.
Travelex
Travel Basic
Understandably, it takes a while to get forms submitted and I knew upfront that I wouldn't get my money back right away. They were helpful and understanding and it didn't take too long for the pay out.
Whitney R. would
recommend this plan to a friend or relative.
3 of
4 people found this review helpful
Travelex
Travel Basic
Excellent service and plan. I purchased this policy for a two week long trip. Unfortunately, during the trip, a non-traveling family member passed away and I had to cut the trip short. When I filed a claim, I provided supporting documentation (including death certificate) and was reimbursed for the full amount of the trip that I missed due to returning home early for the funeral services. Very satisfied.
Thomas Z. would
recommend this plan to a friend or relative.
5 of
6 people found this review helpful
Travelex
Travel Basic
We booked a trip Feb. 12, 2020 and purchased insurance Feb. 14, 2020. Due to the corona virus we canceled the trip. We called Travelex to make a claim.. The Travelex agent told us the corona virus was NOT a covered reason for trip cancellation, so they would not make any payment.
Frederick A. would not
recommend this plan to a friend or relative.
Travelex
Travel Basic
Great peace of mind.
Michael-Ray P. would
recommend this plan to a friend or relative.
"Thank you for taking the time to post about your situation.
We understand the experience surrounding your situation did not meet your expectations. We do empathize with you and your family and understand that the coronavirus has caused a significant disruption on our society.
We will be reaching out to you personally to go over options for a Date Transfer, which will allow you to reuse your policy for a future trip.
We appreciate your patience during this time and look forward to hearing back from you."