We are only showing ratings that have a written review.
The trip included a
cruise
tour
Nationwide Mutual Insurance
Prime
Thankfully, we didn't have to use the insurance purchased. However, while researching in the beginning, I was pleased with the options for coverage. It was definitely a peace of mind knowing I would be covered if needed.
Shelley C. would
recommend this plan to a friend or relative.
Nationwide Mutual Insurance
Prime
I had no need to use this insurance this trip, but it was nice knowing we were covered if something should come up.
Brian S. would
recommend this plan to a friend or relative.
The trip included a
tour
Nationwide Mutual Insurance
Prime
This plan worked out great for us. Due to an illness in our family we were unable to take our trip. We had to provide bank or credit card statements for all expenses and once we did the claim was processed in a matter of days. The checks were mailed out promptly but the USPS took almost 2 weeks to deliver. We would have lost over $17000 without this insurance. Customer service (Flo) was very helpful answering questions we had.
Curt W. would
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
The trip included a
tour
Nationwide Mutual Insurance
Prime
I had to cancel a trip due to an injury 2 weeks before I was due to leave. It was a group trip with hotel, daily transport to ski areas, airfare and other items. I showed documentation for airfare not being refundable and all my payments. Within 3 weeks I had my check. The representative called me with one question. She was polite and understood my claim once we spoke. I am more than satisfied.
Lisa R. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Nationwide Mutual Insurance
Prime
Everything was covered for the trip but the processed before the trip was kind of annoying. Certain limitations I didn’t like but overall I was satisfied.
Tara B. would not
recommend this plan to a friend or relative.
The trip included a
tour
Nationwide Mutual Insurance
Prime
This plan gave me peace of mind but was not worth the cost.
Holly M. would not
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
The trip included a
tour
Nationwide Mutual Insurance
Prime
Plan coverage was very good. Could be more specific when it comes to COVID coverage and being primary instead of secondary for many of the covered benefits.
Leon S. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
Nationwide Mutual Insurance
Prime
We had an incident with our rental car, that wasn’t included in our regular auto insurance, of course we declined the Rental agency’s coverage, thinking we had the best and when we purchased the travel insurance we didn’t get the coverage for Rental Car. Since this was our first time getting travel insurance, we now know better! I was however grateful for the help of the travel insurance agent, as she directed us to contact our credit card company for the coverage we needed! Thank you for the help provided and saving the rest of our trip!
Daniel P. would
recommend this plan to a friend or relative.
The trip included a
tour
Nationwide Mutual Insurance
Prime
My claim was for medical trip cancellation and was essentially ignored for a number of weeks, even after repeated calls. They used a technicality to avoid reimbursement for airfare. They eventually reimbursed for the expenses of 2 hotel nights and the trip deposit and an airline administrative fee, but it took on the order of two to three months. There claims process is by paper form.
Leon S. would not
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
-
Michelle A
Thank you for your review. We are sorry that you were dissatisfied with your claim experience. We are pleased that you received reimbursement for your prepaid nonrefundable out of pocket expenses associated with the trip. We do want you and your fellow customers to be aware that InsureMyTrip offers a Customer Advocate Program. Customer Advocates are representatives assigned to assist customers who experience issues after filing a claim, such as a claim taking too long to process. Requesting a Customer Advocate is as simple as calling 800-487-4722 or emailing [email protected], explaining the events which resulted in a claim, and the challenges you are facing.Oct 02,2019
The trip included a
tour
Nationwide Mutual Insurance
Prime
Almost thought I would have to use the plan. Plane door seal had a problem. Airline decided we could go as it was not a major. Then the pilot ran out of flying time. We off loaded; reboarded about an hour later & then midflight ground stoppage in Boston - 4 hours later we arrived. On the return flight, again a ground stoppage. It was reassuring that I had coverage in the event I couldn't make it to my event, etc.
Barbara D. would
recommend this plan to a friend or relative.
1 of
3 people found this review helpful
-
Michelle A
Thank you for your review. We are sorry to learn about your experience with your flights but are happy to learn you felt reassured by having insurance. We look forward to continuing to assist you in the future.Aug 14,2019
Thank you for your feedback. We hope you enjoyed your vacation.
There are four main factors that contribute to the cost of policy premiums. These included the length of the trip, ages of the travelers, cost of the trip, and the destination.
In the future, please feel free to contact our team of licensed representatives for any questions or concerns, or for assistance in purchasing a policy. Our Customer Care department is open 7 days a week and can be reached at 800-487-4722 or by email at [email protected].