We are only showing ratings that have a written review.
John Hancock
Bronze
Felt much better about our trip although we never had to use it. Thank you.
Marie F. would
recommend this plan to a friend or relative.
2 of
4 people found this review helpful
John Hancock
Bronze
I went to the BBB and it appeared this insurer was good. Signing up was easy. I didn’t need to file a claim.
Aaron E. would
recommend this plan to a friend or relative.
John Hancock
Bronze
If you take nothing else away from this review, please know that you DO NOT want to purchase travel insurance from this particular company. I had a trip planned in Spring 2022 which was canceled by the trip organizer. I ended up getting most of my money back from the organizer, except for my flight + one night hotel stay. Therefore, my insurance claim was only for this smaller portion...the flight + one night hotel. It took over 8 months to get resolved, and it was only because I was persistent. I was told they were backlogged so I was respectful and gave them plenty of time to respond to me (ie, 4-6 weeks at a time). There was no follow-up on their end, I know they just wanted to ignore the claim and hope it goes away. They were so disorganized, asking me for the same documents over and over. I called in twice and my call was "escalated" both times. Escalated is a joke, nothing different happened. I was also asked verbally about the same information that I provided via email numerous times. Finally, I asked them for my money back...that's when they decided to take my claim seriously, I guess. I would NOT recommend this company unless you want to add over 8 months of stress and hassle to your life. Looks elsewhere.
Elizabeth R. would not
recommend this plan to a friend or relative.
3 of
4 people found this review helpful
The trip included a
tour
John Hancock
Bronze
I was quite happy with the communication I received from this travel insurance. Luckily we did not have to make a claim so I cannot attest to that part of the process. I felt the price I paid was adequate for what I was insuring.
Cynthia W. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
John Hancock
Bronze
Fortunately never needed the insurance plan, but worth the $ for piece of mind. Buying close to the trip definitely drove up the price, so plan at least a month in advance if possible.
Aloise E. would
recommend this plan to a friend or relative.
John Hancock
Bronze
did not file claim but nice to have as a backup
Steven F. would
recommend this plan to a friend or relative.
John Hancock
Bronze
Another nice job
Steven U. would
recommend this plan to a friend or relative.
2 of
3 people found this review helpful
John Hancock
Bronze
Appreciate how you handled the policies that were affected by COVID pandemic.
Scott M. would
recommend this plan to a friend or relative.
John Hancock
Bronze
I was very pleased with the coverage
Thomas C. would
recommend this plan to a friend or relative.
John Hancock
Bronze
We bought the insurance for hurricane coverage, ended up needing to leave a day early due to forecasted landfall of Dorian. Covered the unused night at the condo, the only loss of the trip.
MELISSA Z. would
recommend this plan to a friend or relative.