Travel Insurance Reviews for Generali Global Assistance Premium

We are only showing ratings that have a written review.

Sort by
Filed claim
By
on
for a trip to the United States. the United States.
The trip included a
cruise
tour
Generali Global Assistance Premium
Difficult to say that I was completely satisfied with the insurance policy because I did not have to file a claim. The real test for any insurance companies is how helpful and supportive they are during the claim process.
Debra D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Samantha Fourez
    Generali Global Assistance
    Photo
    Thank you for your feedback. Please visit our website to learn about our satisfied claim experiences: generalitravel.com/care-testimonials
    Oct 01,2024
By
on
for a trip to the United States. the United States.
The trip included a
cruise
tour
Generali Global Assistance Premium
Our daughter had a fire at her business (that had belonged to us) the day before we were to leave. As this was a cathestrophic event we could not leave her to deal with this alone. Generali did nothing for the almost $800 policy on and $11k trip.
Daniel W. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Kaylie
    Photo
    Dear Valued Customer,

    Thank you for your feedback. Generali has provided the following response:

    "We appreciate you sharing your feedback with us. We're sorry to hear you had to cancel your trip. The plan you purchased is a named perils insurance policy, which means the policy provides coverage for losses from events named in the policy. We take customer service and the claims process very seriously and want our customers to understand their coverages. Should you want to ensure something is covered in the future, please phone us and a customer service team member would be happy to review the policy with you."

    Sep 12,2024
By
on
for a trip to the United States. the United States.
Generali Global Assistance Premium
They do not accept to extend the insurance days, even if the trip was delayed due to flight cancellation.
Claudia B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
By
on
for a trip to the United States. the United States.
Generali Global Assistance Premium
Plan covered all my needs. We did not need to file any claim related to the trip.
Peter R. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
By
on
for a trip to the United States. the United States.
Generali Global Assistance Premium
excellent Job by Generali Insurance.
Shirish G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
By
on
for a trip to the United States. the United States.
Generali Global Assistance Premium
Due to a flat tire - I was late for scheduled diving trip in Florida, it should be covered under travel delay. I had all documentation. Generali refused to cover losses. I will never buy insurance from them again. You think you are covered, in reality you are not.
Gustaw W. would not recommend this plan to a friend or relative.
7 of 7 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Sally
    Photo
    Thank you for your review. Please see the response from Generali.

    "We're sorry to hear about the circumstances surrounding your claim and apologize for not meeting your expectations. While the plan you purchased includes a variety of different covered events that can qualify for Trip Cancellation coverage, the plan is unfortunately unable to provide coverage for every event that might cause you to cancel. If there is something specific that you want to be sure is covered, please reach out to us before you purchase your plan. If you have any further questions, please contact (800) 348-9505 or [email protected]."
    Jan 11,2022
By
on
for a trip to the United States. the United States.
Generali Global Assistance Premium
It was easy to set up. Thankful that I didn't need to use it.
Ross B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
By
on
for a trip to the United States. the United States.
Generali Global Assistance Premium
My only complaint is that when I tried to file a claim for delayed trip, I was put on hold for over an hour. I finally received a call back the day after and now my policy is expired. My flight got cancelled and when it was rescheduled I had to go to a different airport..that being said I had to take my rental car to the original airport and get an uber to drive us to LAX from Long Beach Airport. I believe I should have been reimbursed for the uber expense since it was due to the cancelled flight and change of airports by Southwest Airlines.
Twyla B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Erin
    Photo
    Thank you for your feedback. Generali has provided the following response:

    "Thank you for your review. We're sorry to hear about the circumstances surrounding your experience. Like other insurance plans you may have, travel insurance cannot cover everything, so it’s important that you read and understand your Description of Coverage/Policy, made available to you before and after purchase."

    For additional questions, please contact InsureMyTrip at 800-487-4722 where a licensed representative would be happy to assist you.
    Apr 29,2020
By
on
for a trip to the United States. the United States.
The trip included a
cruise
tour
Generali Global Assistance Premium
Very good plan. Did not file a claim but allowed me to be relaxed my entire trip.
David Y. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
By
on
for a trip to the United States. the United States.
Generali Global Assistance Premium
I was very pleased,the lady who I spoke to about this was very friendly &informative. Will use again next year for vacation.
Susan W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Show reviews per page.