Thank you for your review. Please see the following response from Travelex Insurance.
"Thank you for taking the time to post about your experience on InsureMyTrip.com. We empathize with your unfortunate situation.
It is important to remember that insurance is highly regulated and all claims are adjudicated based on the documentation submitted in accordance with the policy details.
We have reached out to our Claim Administrator, Berkshire Hathaway Specialty Insurance Company (BHSIC), regarding your call with the assessor/claim adjudicator. BHSIC would like to thank you for the feedback and has discussed the situation with the claim adjudicator.
If you have further questions regarding your claim, please contact the Claim Administrator at 855.205.6054 option 2, Monday - Friday: 7:00 am-7:00pm CT or via email at [email protected].
My airline cancelled the flights so we were unable to go last minute. My claim was paid promptly and with no hassle at all. I've already recommended this plan to others!
Marla F. would
recommend this plan to a friend or relative.
3 of
4 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
I think given the current Covid pandemic the quarantine section of the policy was not clear from a coverage standpoint. We were vaccinated well before our trip and took every precaution to remain safe but that section was not clear. Other than that it was a very good policy.
Troy R. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
Dear Valued Customer,
Thank you for your feedback. We hope you had a safe and fun vacation. Upon reviewing the certificate, you will find that quarantine is a named peril for trip cancellation, trip interruption, and travel delay coverages if ordered by a treating physician. Although we can not predetermine any claims, our licensed representatives are available to assist with policy related questions seven days a week. If you have any further questions, or would like to speak with a representative, please feel free to call us at 800-487-4722 and we would be happy to help.
"Thank you for taking the time to post about your experience on InsureMyTrip.com. We empathize with your unfortunate situation.
It is important to remember that insurance is highly regulated and all claims are adjudicated based on the documentation submitted in accordance with the policy details.
We have reached out to our Claim Administrator, Berkshire Hathaway Specialty Insurance Company (BHSIC), regarding your call with the assessor/claim adjudicator. BHSIC would like to thank you for the feedback and has discussed the situation with the claim adjudicator.
If you have further questions regarding your claim, please contact the Claim Administrator at 855.205.6054 option 2, Monday - Friday: 7:00 am-7:00pm CT or via email at [email protected].
Sincerely,
Travelex Insurance Services"