We are only showing ratings that have a written review.
AIG Travel
Travel Guard® Essential
This was one of the rare trips where we did need to file a claim, due to a cancelled flight. Once we submitted the paperwork and documentation, AIG processed and paid the claim pretty quickly without squawking about it. So experience with the policy was good and smooth.
Bryan B. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
AIG Travel
Travel Guard® Preferred
Returning customer. Very satisfied with agent assistance making my policy selection for a week long Canadian canoe trip with 2 grandsons. Itinerary changes were accommodated. Didn't need to use any covered services, but had the peace of mind that coverage was there if needed. I have had better success calling in to make a policy selection than trying to do so online over the years. Thank you.
Charles P. would
recommend this plan to a friend or relative.
AIG Travel
Travel Guard Gold
We filed a claim after our infant daughter became ill on the eve of travel and we had to cancel the trip. AIG covered our claim, which was for non refundable lodging and the airline cancellation fee. Overall I was satisfied with the experience. My only complaints were that it took 2.5 months for the claim to be processed- I’m guessing part of this delay was due to the COVID pandemic, though. The other issue was that I did not receive any communication about the claim until I received a check in the mail. I did periodically check their website, but it would have been nice to get an email once the claim was approved. Overall, though, it was a fine experience and I would use it again.
Petra H. would
recommend this plan to a friend or relative.
4 of
7 people found this review helpful
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Antonia PozarskiAIG Travel
We are sorry you had to cancel your trip, and we hope your daughter is doing better! Thank you for sharing your overall positive claim experience. However, I’m sorry to hear you were not entirely satisfied with the communication leading up to your paid claim. COVID-19 has resulted in historically high claim volume, but we continue to strive for exemplary service. We appreciate your feedback so we can do better! We hope you will be able to schedule another trip soon. Take care and stay safe.Sep 24,2020
AIG Travel
Travel Guard MedEvac Plan
We were happy with the cost and coverage listed but since we did not file a claim, can not comment on satisfaction with actual coverage or service.
Michael O. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
AIG Travel
Travel Guard Silver
Although we did not use this plan, it gave us peace of mind knowing that all aspects would be covered.
Daniel R. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
AIG Travel
Travel Guard MedEvac Plan
We didn't used this plan but had a peace of mind that it was available if it needed. Planning to buy again for my next trip.
Gregory B. would
recommend this plan to a friend or relative.
The trip included a
cruise
AIG Travel
Travel Guard MedEvac Plan
Fortunately we did not need to use this insurance. I always cover our trips with this plan since we are on Medicare and it doesn't cover anything outside of the US.
Susan B. would
recommend this plan to a friend or relative.
The trip included a
tour
AIG Travel
Travel Guard MedEvac Plan
Very satisfied with coverage of plan and easy to purchase although wish it had been somewhat less expensive.
Judith N. would
recommend this plan to a friend or relative.
AIG Travel
Travel Guard Gold
Favorable outcome 3 weeks after filing claim. Using the web form was a complete waste of time. Form claimed multiple file types accepted but only pdf uploaded. Also the file size was inadequate to document the claim. Suggest ignoring the web based form as it is a misdirection. Instead, call an agent like it is the year 1995 and you can the file via email using files of acceptable size.
Once I did this, AIG reimbursed all I requested
Once I did this, AIG reimbursed all I requested
EDWARD W. would
recommend this plan to a friend or relative.
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Mike
Thank you for your review on the policy. We are sorry that you were dissatisfied with your claim experience. We are pleased that you ultimately received reimbursement of your loss.
We have passed your concerns on to AIG Travel Guard and they also value and appreciate your feedback. They will be reaching out to you as well. Please call us at 800-487-4722 if you have any questions. We would be happy to assist youSep 06,2019
AIG Travel
Travel Guard Silver
Since everything went just fine is difficult to rate if the plan actually was satisfactory.
Giovanni C. would
recommend this plan to a friend or relative.