The trip included a
tour
John Hancock
Bronze
Fortunately we did not have to file a claim so don't know how good the plan or the process would have been. It was half the price of what our travel agent was offering.
Barry H. would
recommend this plan to a friend or relative.
The trip included a
tour
John Hancock
Bronze
I was happy not to have to file a claim. My review is based on that fact so I can't say if claim coverage was good or not, John Hancock is a reputable firm, so I would have to believe that they do what they say.
Cynthia F. would
recommend this plan to a friend or relative.
The trip included a
tour
John Hancock
Bronze
It was smooth and fast response. Very pleased and will continue to use this insurance for my next trip.
Debbie Tuyet N. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
John Hancock
Bronze
Plan definitely gives peace of mind!!
Debra G. would
recommend this plan to a friend or relative.
John Hancock
Bronze
I did not have to use it but it was there if needed. I do no take any trips without travel insurance now.
Glenn H. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
John Hancock
Bronze
The purchasing process was straight forward and price for the coverage chosen was fair. Fortunately I did not have a need to use the insurance policy so I cannot truly rate satisfaction. The satisfaction rating would be applicable if I actually need to use the plan. I would use Insure My Trip again.
Carol G. would
recommend this plan to a friend or relative.
John Hancock
Bronze
They needed more information on the reason why I filed a claim however instead of emailing me it was emailed to the library where the claim was scanned from. I called because of no response and found out this happened. I was also not reimbursed for the airfare because Delta gave me a credit (which I probably won’t use by 10/19) due to the situation.
Paula D. would
recommend this plan to a friend or relative.
-
Michelle A
Thank you for your review. You bring up an interesting point about insuring the cost of prepaid and nonrefundable airfare, many travelers often have questions about this as well. Comprehensive policies cover 100% of the prepaid nonrefundable trip costs as long as all of those expenses are insured. When it comes to airfare and insuring the expense on your policy, in the event of a claim you have the option to either accept the airline credit or deny the credit and file a claim for that full amount insured on the policy with the insurance provider. By denying the credit and filing with the insurance, you are able to be reimbursed the out of pocket expense from the insurance and not held to using the credit by a certain time with the airline. If you have any questions or concerns, please call us at 800-487-4722.Apr 01,2019
John Hancock
Bronze
We spoke with a claims representative who was very professional. We filled out the forms, checked in for a status update, got a professional response and a check soon thereafter in the exact amount we had expected. We were very pleased and grateful for the support and service. You can use me as a reference.
Robert T. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
John Hancock
Bronze
Thankfully we did not use the plan but having the coverage offered a peace of mind that was worth the investment.
David O. would
recommend this plan to a friend or relative.
John Hancock
Bronze
Best company. I will buy insurance here again !
long t. would
recommend this plan to a friend or relative.