Travel Insurance Reviews for Crum & Forster - Travel Insured International Worldwide Trip Protector

Once I finally collected on my claim, I was very satisfied. I was fully covered. The problem was, it took 4 months to finally collect. I filed a claim in July. Telephone wait times were totally unacceptable. Once I was literally on hold for 6 1/2 hours. When I finally talked to someone in August, I was told they were working on claims from April. I called again in Sept. and was again told they were working on claims from April. Finally, before I could call again, I got an email that said my claim had been processed. I received exactly what I expected. In the end, I was very glad I bought the insurance.

I submitted a claim for a visit to the medical unit by phone and was told I would get an email with instructions and was given a claim number. I waited about 2 weeks and never received an email. I tried calling back customer service 4 to 5 times over the next week waiting on hold for hours. Finally I reached an agent after hours on wait and gave her the claim number. She said no such number existed in their system. She was very polite and said she would take the information again and file a new claim. She waited on the phone while I checked to see if the email she sent me came through and gave me her direct number if I had a problem. I submitted all of the necessary paperwork the following day. I received a check 4 months later the day I was leaving for another cruise that I had insured through a different company.

Had to make a claim because of catching covid and quarantine requirements in the country I was staying. The claims process was easy and the agent I spoke to on the phone was very kind and helpful.
It did take a couple months for my claim to be processed and paid due to being unusually busy. This did not bother me and I was told that usually they try to process claims within 30 days and hope to be back to that target by January 2023.

The five-month claim processing time of C&F Travel Insured is worse than poor. It is deceptive and frustrating and designed to make the traveler give up in abject despair. Before purchasing, please read the reviews from people who actually filed claims. They speak to the poor service.

I did not give up, and my claim was settled after five months. Five months following submission of the claim form that they sent, a cover page listing each expense that I created for them, and a receipt for every single expense that I prepared as a PDF.

I filed on June 15 and was approved for payment of the claim on November 16. I am writing this review with facts so other travelers will beware.

I contacted C&F Travel Insured many times. Each of their representatives was courteous and polite. In August a representative “escalated” the claim for me. That had zero effect. No one could tell me when it would be reviewed. In October, I was told that the form they gave me in June was for trip interruption and I needed a trip delay form. Remember they had my documents and explanation since June 15.

I completed the form immediately in October and it was approved November 16. The terms of the insurance coverage were fine, but the five-month length of the claim process was inexcusable. What’s the point of insurance if a traveler cannot get paid?