We are only showing ratings that have a written review.
The trip included a
cruise
tour
John Hancock
Gold
Since I didn’t have to make a claim I can’t comment on how well this company does or how satisfied I would be with the coverage.
Margaret H. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
John Hancock
Bronze
Claim processing has been terrible. It seems like the whole point is to get you to give up so they don’t have to pay. Extremely dissatisfied
Madison M. would not
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
The trip included a
tour
John Hancock
Gold
My flight was cancelled and no flights were available for this and the following days. I didn't get any refund from airline for the cancelation because it was connected flight. We rented a car and drove 16 hours to get home next day. I filed the claim and got a full refund for car rental and other expenses on the way back. Claim was paid within 2 months. I would use this insurance again.
Olga K. would
recommend this plan to a friend or relative.
7 of
10 people found this review helpful
The trip included a
tour
John Hancock
Bronze
I have signed up for John Hancock Insurance multiple times when traveling overseas. I've never had to file a claim, but I enjoy knowing that people who have had to contact them got speedy, polite service. I like having peace of mind.
Helen B. would
recommend this plan to a friend or relative.
The trip included a
tour
John Hancock
Bronze
Easy to purchase. Good coverage. Thankfully we did not need it.
William H. would
recommend this plan to a friend or relative.
The trip included a
tour
John Hancock
Bronze
If you are anxiety prone or suspect that "foreign" cuisine might be challenging for you, this is protection you should probably consider. Due to our age; my husband's aversion to any food other than basic meat and potatoes and the many different areas we traveled to - including the Amazon, we think this was worth the cost.
Teri P. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
John Hancock
Silver
It was reassuring while traveling in a foreign country that we would have medical and dental care coverage.
Pamela G. would
recommend this plan to a friend or relative.
The trip included a
tour
John Hancock
Bronze
Called John Hancock Claims on Peru trip needed urgent claims info. Long wait on hold that cost me $$ on my International Calling Plan, transferred to another Dept., Representative took my info and said they would call me back. No RSVP!!
Donna A. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
John Hancock
Bronze
My wife and I were fortunate to not need to test the coverage of this insurance travel plan.
But it was comforting to know that during our trip to Peru and Ecuador there was a reputable insurance company ready to assist us.
But it was comforting to know that during our trip to Peru and Ecuador there was a reputable insurance company ready to assist us.
Bruce T. would
recommend this plan to a friend or relative.
John Hancock
Gold
This is the second time I've purchased this plan for travel coverage. On both trips we've had a claim and both times the claims were processed in a timely manner and to my full satisfaction.
Marvin Edward F. would
recommend this plan to a friend or relative.
Please accept our apologies. Although you have indicated that you have no claim to file, you should feel free to contact InsureMyTrip with any questions. Customer Care is available weekdays from 7:00 AM to midnight ET and weekends from 9:00 AM to 9:00 PM ET.