Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
Hard to review a product I never used (thank goodness!) but the guide and purchasing process is fairly easy and straightforward. Travel insurance is a necessary evil when traveling these days. Don't leave home without it. (I heard that saying somewhere, wink)
Walter C. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
We had to file a medical claim which was a smooth process. When I called their customer service to explain our situation; I immediately received an email with all the needed forms, including detailed instructions explaining the information required as well as options on how to send the completed forms to C&F Travel.
Our reimbursement was completed in a very reasonable amount of time.
Rhonda A. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
We had to cancel one leg of a long trip at the last minute because of extreme 50-year flooding in a region of Thailand. We were able to get partial refunds from the airline and hotel. We submitted the non-refundable costs as travel interruption costs under the C&F Travel Insured plan.
We were able to reach the Emergency Assistance line from Thailand without any problems, When we had claim processing questions we were able to reach C&F agents on the phone quickly. Only negative on the claim process is the difficulty in uploading documents - the claim website simply doesn't work well. They offered to take documents by e-mail - recommend that you use that option if you have any problems with uploading.
We recompiled documents and submitted them via e-mail. This was a relatively simple claim so there weren't any issues. The claim was processed and approved in 4 days (including weekend).
I was impressed with the accessibility of the agents and speed of their response once we were able to get documents to them.
Clayton D. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
International Medical GroupiTravelInsured Travel Choice
To file a claim you need a magnifying glass. The rep laughed at me on the phone while I listened to her kids in the background. Impersonal and unprofessional. Money grab!!!
Nadine A. would not
recommend this plan to a friend or relative.
Thank you for sharing your feedback about International Medical Group® (IMG®). We are sorry we did not meet your expectations. We value your opinion and want to learn more about your experience with IMG so we can improve to better serve you in the future. Please email us at [email protected] to start the conversation.