The trip included a
cruise
Travelex
Travel Select
expensive. did not need it.
Michael C. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Travelex
Travel Select
Having the insurance gave me peace of mind while I traveled!! Thanks for your coverage.
Michael g. would
recommend this plan to a friend or relative.
The trip included a
cruise
Travelex
Travel Select
A total disaster and misrepresentation of the services to be provided. My wife (72 yers old) broke her arm in Croatia. Before going to the hospital I called emergency number provided to find out what I needed to get from the hospital. Got the itemized bill requested. After I'm back at my hotel call emergency number again to give an update of her condition and get assistance in alternative travel back home. Was told I needed additional paperwork from hospital which is an hour away. No assistance was to be given until I had the proper forms they would email to me filled out by the hospital and attending MD. This was ridiculous. We were left to make our own way home without your help. Not once did any representative even ask how my wife was doing. At a time of crisis you were no where to be found.
Richard D. would not
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
-
Carol
Thank you for taking the time to voice your concerns on InsureMyTrip.com.
Travelex Insurance Services empathizes with your wife’s unfortunate accident while on your trip. We hope your wife is healing and doing well.
We did contact On Call International (On Call), our travel assistance provider, on your behalf for a review of your wife’s case. On Call confirmed that within the first phone call there was reference to needing a medical report, a fit to fly form, and itemized receipt, along with information about assisting with medical expenses, should the need arise while you were on your trip. On Call also advised us that they will use your feedback to help make this process smoother and clearer in the future.
It is important to remember that certain paperwork is required for On Call to assist in getting travelers home as they need to ensure that the doctor has confirmed that travelers are fit to fly for safety reasons.
If you have any questions or concerns with completing the claim paperwork, please contact the Claim Administrator by phone, Monday – Friday, 7:00am – 7:00pm CST, at 1-855-205-6054 or by email at [email protected].
Kind Regards,
AmberDec 17,2019
Travelex
Travel Select
Having the coverage made us feel more secure.
john F. would
recommend this plan to a friend or relative.
The trip included a
cruise
Travelex
Travel Select
The Travelex Plan provided medical coverage for our trip at a reasonable price. We didn't need to use it, but it made our trip more comfortable.
Aldo B. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Travelex
Travel Select
Very good coverage at a reasonable price from an established Company.
Basil T. would
recommend this plan to a friend or relative.
The trip included a
tour
Travelex
Travel Select
Lost my exit document and called for assistance. Next day, I received the address of the embassy. Duh. I could find that without any help. Got help from my airline who told me right where to go. Can't say insurance was great or not great since I submitted no claims.
Joyce M. would not
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
The trip included a
tour
Travelex
Travel Select
Fortunately, didn’t have the need to use the policy. However, the ease of purchase, last minute change and communication lend to confidence that had I needed to file a claim, it would have been “easy.”
Danielle M. would
recommend this plan to a friend or relative.
Travelex
Travel Select
Luckily, I didn't need to use the plan, but the cost and coverage were perfect for my needs.
Julie Z. would
recommend this plan to a friend or relative.
The trip included a
cruise
Travelex
Travel Select
We were very pleased with the coverage amounts and the ease of purchasing. Fortunately we didn’t need it but we will definitely purchase for our next trip.
Carla C. would
recommend this plan to a friend or relative.
The Travelex Travel Select plan is a benefit rich policy. In addition to the standard comprehensive policy benefits, this policy also includes Cancel For Work Reasons, Missed Connection, Sporting and Golf Equipment Delay, License Fee Refund, and 24-hour Full Coverage Accidental Death and Dismemberment.
In the future, if you are looking for guidance in selecting a travel insurance plan, please consider contacting our office at 800-487-4722 where a licensed representative would be happy to assist you.
We have passed your feedback along to your provider and they have replied with the following:
"Thank you for taking the time to post on InsureMyTrip.com.
We are happy to hear that your trip went smoothly. While we understand that you did not use the coverage, there were many valuable benefits that you were eligible for before and during your trip.
Thank you again, and we hope you think of Travelex the next time you travel.
Kind Regards,
Amber"