John Hancock
Bronze
It was a really good feeling knowing that we had this coverage and the price was very affordable.
Marie S. would
recommend this plan to a friend or relative.
John Hancock
Bronze
Valuable jewelry stolen, although the coverage was limited for jewelry, the full coverage amount was paid after proper documentation was submitted.
Susan B. would
recommend this plan to a friend or relative.
John Hancock
Bronze
Was pleased with the coverage and the communication. Did not have to file a claim so we did not have to use the trip insurance. I will always use John Hancock for all of my trip insurance needs.
Edwin P. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
John Hancock
Bronze
I had to cancel my trip due to an accident and the plan covered my expenses.
However, the claims administrator for JH, Seven Corners was not a company that I would like to deal with again. Their website and processes are archaic which resulted in many phone calls to follow up. There is zero transparency since you only talk to a customers service rep who knows nothing about the claim. Also, if you are asked for additional information, the SLA timing starts all over upon receiving requested information.
I finally received an email saying that they are sending a check so I'm crossing my fingers that it arrives in the mail.
However, the claims administrator for JH, Seven Corners was not a company that I would like to deal with again. Their website and processes are archaic which resulted in many phone calls to follow up. There is zero transparency since you only talk to a customers service rep who knows nothing about the claim. Also, if you are asked for additional information, the SLA timing starts all over upon receiving requested information.
I finally received an email saying that they are sending a check so I'm crossing my fingers that it arrives in the mail.
Joy C. would not
recommend this plan to a friend or relative.
-
Mike
Thank you for your feedback on the policy. We are sorry that you were dissatisfied with your claim experience. We are pleased that you ultimately received reimbursement of your loss. We do want you and your fellow customers to be aware that InsureMyTrip offers a Customer Advocate Program. Customer Advocates are representatives assigned to assist customers who experience issues after filing a claim. Requesting a Customer Advocate is as simple as calling 800-487-4722 or emailing [email protected], explaining the events which resulted in a claim, and the challenges you are facing.Jun 06,2019
The trip included a
tour
John Hancock
Bronze
John Hancock Insurance provided excellent and complete coverage for our claim. My wife was diagnosed with cancer and we had to cancel our trip and we were refunded fully for all committed expenses.
David K. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
John Hancock
Bronze
Did not use but good to have for peace of mind.
Carol F. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
John Hancock
Bronze
No claim to file, hurray! All went well and I had peace of mind, knowing I was covered.
Elaine H. would
recommend this plan to a friend or relative.
John Hancock
Bronze
Trip went without any glicthes. No claims had to be made. But good to know the protection was there just in case. Would buy again if I had to.
Linda I. would
recommend this plan to a friend or relative.
John Hancock
Bronze
I have recommended this to people on a Facebook travel page I follow. I was happy with the coverage offered.
Beth M. would
recommend this plan to a friend or relative.
The trip included a
tour
John Hancock
Bronze
Terrific customer service
Abbie-Stuart F. would
recommend this plan to a friend or relative.