Travel Insurance Reviews AXA Assistance USA
AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 60 years of experience in the travel insurance industry.
Learn more about AXA Assistance USA.
AXA Assistance USA
Gold
My daughter was diagnosed with a brain tumor a week before we were supposed to leave on our trip. I cancelled right away .
I filed my claim promptly.
I sent in all the paper work.
Every time I call I am told to wait 15 more days
I filed my claim promptly.
I sent in all the paper work.
Every time I call I am told to wait 15 more days
Jeffrey T. would not
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
The trip included a
cruise
tour
AXA Assistance USA
Platinum
There is a need to customize coverage. I have duplicate medical coverage, but would pay to just have "Cancel for any Reason."
Jeffrey C. would
recommend this plan to a friend or relative.
The trip included a
tour
AXA Assistance USA
Gold
I don't know how good it is because, thank goodness, I didn't have to use it! I do think I would have been happier if I had been notified before purchase what system or company the insurance company had contracted with in Morocco and where in the country I could expect to find assistance.
Nancy H. would
recommend this plan to a friend or relative.
The trip included a
tour
AXA Assistance USA
Gold
Fortunately I didn't have to make a claim. So I really can't judge how good a company you are without experiencing how well you would handle my claim. I chose your company based on your rating and reviews of other customers. The cost of my policy was very fair for the coverage l chose.
Dennis B. would
recommend this plan to a friend or relative.
The trip included a
tour
AXA Assistance USA
Gold
Fortunately, this year we didn't need to use the trip insurance. Last year we did, and AXA was most responsive.
Joanna M. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
-
CrystalAXA Assistance USA
Thank you for the review! We are delighted to know you’re happy with your purchases. Please think of AXA Assistance USA for any future travels. We look forward to providing travel protection for all of your future endeavors!May 18,2017
The trip included a
cruise
tour
AXA Assistance USA
Silver
I've never filed a claim, so don't know how good or bad they are about claims. The purchase process was easy and reasonable, but otherwise I can't comment
Audrey M. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!Nov 28,2016
The trip included a
tour
AXA Assistance USA
Gold
We were very satisfied with our coverage and the quality of our AXA Assistance USA Gold plan. Unfortunately we had to cancel our trip due to a family emergency. The staff and administrators of the plan were extremely professional, helpful, and prompt in processing our claim. I will continue to recommend this plan and company to my friends and family.
Karen B. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Thank you for the review. It can be quite disappointing to have to cancel a trip but we are happy to know your claims experience went well. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future travels.Nov 17,2016
The trip included a
tour
AXA Assistance USA
Gold
I had the plan; looked good; and never used it! Good for me...but I can offer no real feedback on the plan or the company! Using the plan would have really revealed how good the coverage was and how the company would respond to a claim.
Jan P. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!Oct 31,2016
The trip included a
tour
AXA Assistance USA
Silver
We were very satisfied with the insurance plan we purchased with AXA. Had a fabulous trip to Morocco and glad to say we didn't have to file a claim. We always get our travel insurance through InsureMyTrip.
Jesse R. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
AXA Assistance USA
Gold
I was appreciative that AXA Assistance USA let me move the coverage to a later departure when I was unable to travel in March due to hand fractures and surgery.
Janet P. would
recommend this plan to a friend or relative.
-
Zac
Thank you for your feedback on the policy. AXA Assistance USA was able to transfer your policy to new travel dates because you were able to demonstrate proof that the travel supplier did not charge any cancellation penalties, and you stated in writing that you would not file claim against the original travel dates.
The above protocol is standard among most travel insurance companies providing comprehensive coverage.May 01,2015
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