The trip included a
cruise
Generali Global Assistance
Standard
WE were ill on our trip - covid - tried to access our Interruption coverage to stay few extra days but found thru many many calls that we needed a qualified test.
WELL THIS IS WHERE BARRIER IS - GETTING QUALIFED TEST IN Canada and foreign countries is just not available any longer as out of "pandemic" times it seems.
Believe me- i tried it all and am a RN so know who to call. Hospitals, hotel, pharmacies, more hospitals - most spoke only French - to no AVAIL.
Thank goodness we had enough of home meds and could stay extra to clear isolation days and not be communicable any longer so that was good as didnt want to make others sick.
THIS IS A PROB and I will be tellling everyine I know about travel insurance BARRIERS.
WE pay premium in earnest- and should not be this hard to obtain our coverage.
I am so dissapointed as have used Insure my Trip for years. and many travel trips.
TY for listening
WELL THIS IS WHERE BARRIER IS - GETTING QUALIFED TEST IN Canada and foreign countries is just not available any longer as out of "pandemic" times it seems.
Believe me- i tried it all and am a RN so know who to call. Hospitals, hotel, pharmacies, more hospitals - most spoke only French - to no AVAIL.
Thank goodness we had enough of home meds and could stay extra to clear isolation days and not be communicable any longer so that was good as didnt want to make others sick.
THIS IS A PROB and I will be tellling everyine I know about travel insurance BARRIERS.
WE pay premium in earnest- and should not be this hard to obtain our coverage.
I am so dissapointed as have used Insure my Trip for years. and many travel trips.
TY for listening
diane s. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
-
Angie
Thank you for your feedback, Diane. At Generali Global Assistance, we pride ourselves on providing the support that is crucial for happy and safe travel, backed by Generali, one of the largest insurance companies in the world. We’re sorry to hear about the circumstances surrounding your trip interruption and for not meeting your expectations. We take customer service and the claims review process very seriously. Our plans can help if you are diagnosed with Coronavirus before or during your trip. You just need to meet the standard requirements for coverage due to sickness, and our plans can assist you with Trip Cancellation, Trip Interruption, Travel Delay, Medical & Dental, and Emergency Assistance & Transportation. If you have any additional questions about these plans, please reach out to us at (800) 348-9505 or visit COVID-19 Travel Insurance Guide and FAQs (generalitravelinsurance.com)Aug 14,2023
The trip included a
tour
Generali Global Assistance
Premium
As others have mentioned, everything seemed to go smoothly but I did not need to file a claim.!
Nonetheless I would use this company in the future.
Nonetheless I would use this company in the future.
Gary G. would
recommend this plan to a friend or relative.
Generali Global Assistance
Premium
Good plan.
It is my comparison point for other plans when I travel.
It is my comparison point for other plans when I travel.
TED C. would
recommend this plan to a friend or relative.
Generali Global Assistance
Premium
Good value for my intl trip.
Ted C. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
Easy to obtain coverage. Quick processing. Would use again when traveling.
Patricia H. would
recommend this plan to a friend or relative.
Generali Global Assistance
Preferred
We did not need the insurance, but we knew we were covered for covid or other medical issues. We always get some coverage when we travel internationally. When you need assistance, you don't want to worry about the cost; you can concentrate on the quality!
Michael J. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Preferred
Didn’t have to use the plan.
TY E. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
Easy to check and compare different plans. Fortunately, we did not need any of the coverage provided, but in these crazy times that we live in, it was good to have the insurance if it were needed.
Bryan M. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
Generali Global Assistance
Standard
Didnt need it thankfully but eased my mind knowing I was covered in event of emergency.
Janice H. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
Generali Global Assistance
Standard
I tried calling you to cancel the insurance because I had to cancel my trip due to coronavirus; no one answering my calls. Very disappointed with your company. Would not use it again or recommend it.
EVELYN K. would not
recommend this plan to a friend or relative.
-
Erin
We appreciate you providing your feedback. Generali Global Assistance has offered the following response:
"We're sorry to hear about the circumstances surrounding your experience, and for not meeting your expectations. Our goal is to provide a smooth and seamless experience for all of our customers. We're working hard at processing all claims and following up on call backs and email response requests. Unfortunately, we have been experiencing a higher than normal volume as a result of the Coronavirus escalation. A dedicated team member will be reaching out to you shortly."May 01,2020