We are only showing ratings that have a written review.
The trip included a
cruise
tour
Nationwide Mutual Insurance
Prime
We thankfully didn't need to file a claim this time, but the previous trip we did and we'd had Nationwide. They made submitting all documents very easy. It took a while to pay out the claim, but not really that long in the scheme of things. They also communicated it would take a while to process the claim. We appreciated that and all the other communication we had during the process. It's partly why we picked them again for this trip and another we'll soon have. That and they had the best price and coverage we wanted. We will now always shop them first for our travel insurance needs.
Courtney M. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Nationwide Mutual Insurance
Choice Cruise
Although I did not need to make any claims, I felt confident in the coverage and the company if a claim were to be needed. I will use again for future cruises.
Jamie R. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Nationwide Mutual Insurance
Essential
I didn't need this plan but I felt confident that if I did, I would've been sufficiently covered.
Judith L. would
recommend this plan to a friend or relative.
The trip included a
cruise
Nationwide Mutual Insurance
Choice Cruise
I purchased a policy through Insure My Trip with Nationwide Mutual for cruise and flight coverage. I had to file a claim in September due to the fact that my cruise was canceled by the supplier due to staffing and supply chain issues as this was a brand new ship.
I contacted them to inform them that the cruise line had canceled my cruise and I needed to know the steps to take to file a claim. I was instructed to provide the cancellation letter from the cruise line plus provide the flight information. I informed them that I had not canceled the flight yet because I wasn’t sure if I was supposed to and I was told to do so and send over all of the information to the claims department. I waited patiently for several only to be told that there was a submission error so resubmitted everything for a second time, the first week of October.
On Oct. 20, 2023, my claim was denied stating that the reason for cancellation was not covered. How is that possible when the cruise line canceled my cruise. I resubmitted an appeal the same day only to now be told, on Nov. 7th that my claim is still denied even though I submitted everything and didn’t cancel my trip due to my own personal reasons. They claim that I’m not entitled for compensation. I only filed a claim for the flight and yet I can’t get reimbursed even though the claims department told me to cancel the flight.
I feel as though this is a trick to keep them from paying on claims. I’ve reported them to the insurance board of my state because this isn’t fair. I don’t recommend this insurance company at all.
I contacted them to inform them that the cruise line had canceled my cruise and I needed to know the steps to take to file a claim. I was instructed to provide the cancellation letter from the cruise line plus provide the flight information. I informed them that I had not canceled the flight yet because I wasn’t sure if I was supposed to and I was told to do so and send over all of the information to the claims department. I waited patiently for several only to be told that there was a submission error so resubmitted everything for a second time, the first week of October.
On Oct. 20, 2023, my claim was denied stating that the reason for cancellation was not covered. How is that possible when the cruise line canceled my cruise. I resubmitted an appeal the same day only to now be told, on Nov. 7th that my claim is still denied even though I submitted everything and didn’t cancel my trip due to my own personal reasons. They claim that I’m not entitled for compensation. I only filed a claim for the flight and yet I can’t get reimbursed even though the claims department told me to cancel the flight.
I feel as though this is a trick to keep them from paying on claims. I’ve reported them to the insurance board of my state because this isn’t fair. I don’t recommend this insurance company at all.
Lashondra M. would not
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
The trip included a
cruise
Nationwide Mutual Insurance
Prime
The plan seemed to provide a lot of coverage at reasonable cost. I filed a claim, and it was painful. Just finding who to call took some time and once I engaged with Nationwide's Claim processing arm / partner ([email protected]) things went downhill. The routine gathering od nuisance documentation and requests for more and more documentation (some I was unable to get from cruiseline) had me frustrated but I walked away. Gives me serious thoughts about whether it's worth it to buy ANY insurance other than medical coverage on future cruises (I cruise 2 - 3 times / year).
Mark N. would not
recommend this plan to a friend or relative.
4 of
4 people found this review helpful
The trip included a
cruise
Nationwide Mutual Insurance
Prime
Mostly just purchased for medical evac coverage peace of mind, but the over coverage was a good to have as well.
Thomas B. would
recommend this plan to a friend or relative.
Nationwide Mutual Insurance
Prime
Thanks
James M. would
recommend this plan to a friend or relative.
The trip included a
cruise
Nationwide Mutual Insurance
Essential
I didn't have to use the insurance, but I felt at ease the entire trip just knowing I was covered, from beginning to end. Thank you!
KAY S. would
recommend this plan to a friend or relative.
The trip included a
cruise
Nationwide Mutual Insurance
Essential
I’m glad we didn’t have to use it where so many people got sick on the boat.
Stephen S. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
The trip included a
cruise
Nationwide Mutual Insurance
Essential
It's hard to do a review if you did not have to file a claim. The TRUE reviews would be from those people who had claims. I purchased it in case we did need to use it, but luckily we did not. The price seemed a little high, but not as high as most others, so I'd probably use this company again on the next trip.
Gary H. would
recommend this plan to a friend or relative.