We are only showing ratings that have a written review.
The trip included a
cruise
tour
Generali Global Assistance
Standard
It has taken over three months to get a claim to Generali approved. I sent them all the information and then they wanted more. I tried contacting them many times leaving messages to the agent assigned to my claim to find out what other information they needed and never got a response. I finally had to get Sally from insuremytrip to help me get through to Generali After another 3 weeks they approved my claim. All this was unacceptable
Susan P. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
Generali Global Assistance
Standard
The only real test of an insurance policy is if you have to file a claim, which I did not. The coverage seemed to be adequate for what I required. As always, the Insuremytrip representatives were very helpful in finding policies for me and answering my questions.
Nancy L. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
Bought this for piece of mind. Fortunately didn't need to file any claims so I don't really know how good a policy it is.
Insure My Trip was great (as always) at helping me find the best policy for me.
Insure My Trip was great (as always) at helping me find the best policy for me.
Roger L. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
Traveling makes me nervous . All the plans , preparation,details,etc. But now that I travel with trip insurance, it’s one less thing I need to worry about.
Wilma O. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
Will never travel again without trip insurance!
Ramona R. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Standard
Did not have to use it but it gave us a piece of mind just knowing it was there
Barbara B. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Standard
Fortunately we did not have to use the coverage for claims
Joanne S. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
It was difficult for me to decipher what was covered and what was not.
The process to file a claim was not simple and seemed too complicted.
A proof of insurance card had to be printed out on paper instead of issued by mail on a durable card.
The process to file a claim was not simple and seemed too complicted.
A proof of insurance card had to be printed out on paper instead of issued by mail on a durable card.
Eugene I. would
recommend this plan to a friend or relative.
-
Carol
Thank you very much for providing your feedback.
In order to fully review what is covered and what is not, it would be best to review the policy terms and conditions. When comparing quotes, you will note that some items appear in blue which are hyperlinks to more detailed information.
All of our policies include the full insurance certificate, which explains all of the terms, conditions, and exclusions for that specific policy. We understand this document can be confusing at times, and our licensed insurance experts are always happy to explain any part of the insurance policy.
Every claims situation is going to be different. Please keep in mind that if an emergency arises, contact your insurance company as soon as reasonably possible! Each policy includes a claims phone number and 24-hour assistance phone numbers for both inside and outside of the United States, ensuring that you can get in touch with your insurer at any time.
One fact that cannot be stressed enough is to save your receipts and proof of expenses so that you can be accurately reimbursed, whether it be costs due to a delay of travel for hotel or meal, or medical records for emergency treatment received. This is especially important for medical care received overseas, as it can be incredibly difficult to get this paperwork once you have returned home. For filing a claim, nothing is more important than having accurate documentation for your loss.
Although the process may appear daunting, you must follow a similar process with all providers if you wish to file a claim. However, you can plan for a possible claim prior to your departure by keeping a file of all transactions for your trip.Jun 04,2019
The trip included a
cruise
Generali Global Assistance
Standard
Offered peace of mind
Kathleen D. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
I had all good luck in my travels and fortunately didn't need to use any of the coverage/services.
Barbara H. would
recommend this plan to a friend or relative.
Thank you for your feedback. The provider that you purchased with, Generali Global Assistance, has issued the following response:
"Thank you for your review, Susan. We take customer service and the claims process very seriously, and apologize for not meeting your expectations. While we are pleased to hear that your claim has been resolved, we will share your feedback with our claims team to improve."