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The trip included a
cruise
tour
Travelex
Travel Basic
We lost our home in the California wildfires and the many loops they put us through to try and create paperwork we did not still have as it was burnt in the fire was so very distressing to us. There was little to none empathy from the company. They made us feel that we were not being truthful with them. Will never use Travelex again and will be passing the poor service that we received to all our friends and family.
Lynda A. would not
recommend this plan to a friend or relative.
5 of
6 people found this review helpful
The trip included a
cruise
tour
Travelex
Travel Basic
Claims process was very easy and the claim was processed very quickly.
Jean R. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
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"We want to thank you for taking the time to voice your concerns and we are sorry to hear about your home being burned in the California wildfires.
Please keep in mind that insurance is highly regulated. In order to validate coverage, completed claim forms and documentation are an important part of the claim process as it relates to the specific conditions, as listed in the plan purchased. Once all documentation was received, the Claim Representative promptly assessed the claim and payment was released on November 20, 2017 (within 6 days). We have confirmed that both checks were cashed in December 2017.
If this information is not accurate, and you did not receive and cash the checks please contact the Claim Administrator at 1-866-968-2061, Monday-Friday, 7:30am-7pm CST."