FlexiPAX
24-Hour Emergency Assistance
WORLDWIDE NON-INSURANCE ASSISTANCE SERVICES
The Travel Assistance feature provides a variety of travel related services.
Services offered include:
• Medical or Legal Referral • Inoculation Information • Hospital Admission Guarantee
• Telemedicine • House Calls • Translation Service • Lost Baggage Retrieval • Passport/Visa Information • Emergency Cash
Advance • Bail Bond • Prescription Drug/Eyeglass Replacement • ID Theft Resolution Service •
Concierge Service • Business Concierge
24/7 Worldwide Non-Insurance Assistance Services
Travel Assistance, Medical Emergency, Concierge Service, Business Concierge, and ID Theft Resolution Service
FOR EMERGENCY ASSISTANCE DURING YOUR TRIP CALL:
800-494-9907
(From US/Canada)
OR CALL COLLECT:
603-328-1707
(From all other locations)
Travel assistance non-insurance services are provided by an independent organization and not by
United States Fire Insurance Company or Travel Insured International. There may be times when
circumstances beyond the Assistance Company’s control hinder their endeavors to provide travel
assistance services. They will, however, make all reasonable efforts to provide travel assistance
services and help You resolve Your emergency situation.
AVAILABILITY OF SERVICES
You are eligible for information and concierge services at any time after You purchase this plan.
The Emergency Assistance Services become available when You actually start Your Covered Trip.
Emergency Assistance, Concierge and Informational Services end the earliest of: midnight on the
day the program expires; when You reach Your return destination; or when You complete Your
Covered Trip. The Identity Theft Resolution Services become available on Your scheduled
departure date for Your Covered Trip. Services are provided only for an Identity Theft event which
occurs while on Your Covered Trip. Identity Theft Resolution does not guarantee that its
intervention on behalf of You will result in a particular outcome or that its efforts on behalf of You
will lead to a result satisfactory to You. Identity Theft Resolution does not include and shall not
assist You for thefts involving non-US bank accounts.
IDENTITY THEFT RESOLUTION SERVICES
In the event of an Identify Theft event while on Your Covered Trip, Travel Insured’s designated
provider will provide you with the support and tools needed for You to restore Your identity to prevent status.
Assistance includes contacting Your creditors to notify them of the event and to
request replacement cards; connecting you with a friend or family member at home and providing
them with the assistance to set up a transfer or wire of funds; information on how to contact the
three major credit bureaus; guidance on how to obtain a police report; and providing You with a
guide on how to restore Your credit.
CONCIERGE SERVICES
Concierge Services are provided by Travel Insured’s designated provider. There is no charge for
the services provided by the provider. You are responsible for the cost of services provided and
charged for by third parties and for the actual cost of merchandise, entertainment, sports, tickets,
food and beverages and other disbursement items. Services offered include: • Destination Profiles
• Epicurean Needs • Event Ticketing • Floral Services • Tee Time Reservations • Hotel
Accommodations • Meet-And-Greet Services • Shopping Assistance Services • Pre-Trip Assistance
• Procurement of Hard-To-Find Items • Restaurant Referrals and Reservations • Rental Car
Reservations • Airline Reservations
BUSINESS CONCIERGE SERVICES
Concierge Services are provided by Travel Insured’s designated provider. There is no charge for
the services provided by the provider. You are responsible for the cost of services provided and
charged for by third parties. Services offered include: • Emergency Correspondence And Business
Communication Assistance • Assistance With Locating Available Business Services Such As:
Express/Overnight Delivery Sites, Internet Cafes, Print/Copy Services • Assistance With Or
Arrangements For Telephone And Web Conferencing • Emergency Messaging To Customers,
Associates, And Others (Phone, Fax, E-mail, Text, etc.) • Real Time Weather, Travel Delay And
Flight Status Information • Worldwide Business Directory Service For Equipment
Repair/Replacement, Warranty Service, etc. • Emergency Travel Arrangements
The Travel Assistance feature provides a variety of travel related services.
Services offered include:
• Medical or Legal Referral • Inoculation Information • Hospital Admission Guarantee
• Telemedicine • House Calls • Translation Service • Lost Baggage Retrieval • Passport/Visa Information • Emergency Cash
Advance • Bail Bond • Prescription Drug/Eyeglass Replacement • ID Theft Resolution Service •
Concierge Service • Business Concierge
24/7 Worldwide Non-Insurance Assistance Services
Travel Assistance, Medical Emergency, Concierge Service, Business Concierge, and ID Theft Resolution Service
FOR EMERGENCY ASSISTANCE DURING YOUR TRIP CALL:
800-494-9907
(From US/Canada)
OR CALL COLLECT:
603-328-1707
(From all other locations)
Travel assistance non-insurance services are provided by an independent organization and not by
United States Fire Insurance Company or Travel Insured International. There may be times when
circumstances beyond the Assistance Company’s control hinder their endeavors to provide travel
assistance services. They will, however, make all reasonable efforts to provide travel assistance
services and help You resolve Your emergency situation.
AVAILABILITY OF SERVICES
You are eligible for information and concierge services at any time after You purchase this plan.
The Emergency Assistance Services become available when You actually start Your Covered Trip.
Emergency Assistance, Concierge and Informational Services end the earliest of: midnight on the
day the program expires; when You reach Your return destination; or when You complete Your
Covered Trip. The Identity Theft Resolution Services become available on Your scheduled
departure date for Your Covered Trip. Services are provided only for an Identity Theft event which
occurs while on Your Covered Trip. Identity Theft Resolution does not guarantee that its
intervention on behalf of You will result in a particular outcome or that its efforts on behalf of You
will lead to a result satisfactory to You. Identity Theft Resolution does not include and shall not
assist You for thefts involving non-US bank accounts.
IDENTITY THEFT RESOLUTION SERVICES
In the event of an Identify Theft event while on Your Covered Trip, Travel Insured’s designated
provider will provide you with the support and tools needed for You to restore Your identity to prevent status.
Assistance includes contacting Your creditors to notify them of the event and to
request replacement cards; connecting you with a friend or family member at home and providing
them with the assistance to set up a transfer or wire of funds; information on how to contact the
three major credit bureaus; guidance on how to obtain a police report; and providing You with a
guide on how to restore Your credit.
CONCIERGE SERVICES
Concierge Services are provided by Travel Insured’s designated provider. There is no charge for
the services provided by the provider. You are responsible for the cost of services provided and
charged for by third parties and for the actual cost of merchandise, entertainment, sports, tickets,
food and beverages and other disbursement items. Services offered include: • Destination Profiles
• Epicurean Needs • Event Ticketing • Floral Services • Tee Time Reservations • Hotel
Accommodations • Meet-And-Greet Services • Shopping Assistance Services • Pre-Trip Assistance
• Procurement of Hard-To-Find Items • Restaurant Referrals and Reservations • Rental Car
Reservations • Airline Reservations
BUSINESS CONCIERGE SERVICES
Concierge Services are provided by Travel Insured’s designated provider. There is no charge for
the services provided by the provider. You are responsible for the cost of services provided and
charged for by third parties. Services offered include: • Emergency Correspondence And Business
Communication Assistance • Assistance With Locating Available Business Services Such As:
Express/Overnight Delivery Sites, Internet Cafes, Print/Copy Services • Assistance With Or
Arrangements For Telephone And Web Conferencing • Emergency Messaging To Customers,
Associates, And Others (Phone, Fax, E-mail, Text, etc.) • Real Time Weather, Travel Delay And
Flight Status Information • Worldwide Business Directory Service For Equipment
Repair/Replacement, Warranty Service, etc. • Emergency Travel Arrangements
For more help, please contact us.