Platinum

Emergency and Travel Assistance Services (24/7)
Within the United States: 1-866-842-6202
Outside the United States: 1-312-935-3532
[email protected]

Claim Inquires(MTWF8:30am-5pmET, TH9:30am-5pmET)
Report a new claim, obtain claim forms, and check claim status
Within the United States: 1-888-957-5015
Outside the United States: 1-727-450-8794
[email protected]

Customer Services (M-F8am-9pmET,Sat-Sun 9am-6pmET)
Request changes to your travel plan
Within the United States: 1-800-487-4722
[email protected]

Please Note: Assistance Services are not insurance.

AXA ASSISTANCE USA
24/7 WORLDWIDE TRAVEL ASSISTANCE SERVICES

MEDICAL ASSISTANCE SERVICES

Medical and Dental Referrals
With a worldwide network of providers at our fingertips, we are able to offer you referrals to primary care physicians, dentists, clinics and hospitals.

Critical Care Monitoring
During your hospitalization, our medical professionals will remain in regular communication with the treating facility to ensure you are receiving the proper care.

Dispatch of Physician
If our medical professionals cannot adequately assess the need for medical transport or evacuation, we will dispatch a physician to your location to make an assessment.

Emergency Medical Evacuation
Whenever adequate medical facilities are not available locally, our medical professionals will recommend and arrange the appropriate method of transportation, equipment and personnel to evacuate you to the nearest facility capable of providing proper care. Payment for the emergency medical evacuation is only available for covered claims, up to the amount provided in the policy.

Medical Repatriation
If you need medical assistance to return home, our medical professionals will determine the appropriate transportation method and assist with all necessary travel arrangements based upon your medical condition. Payment for the medical repatriation is only available for covered claims, up to the amount provided in the policy.

Return of Mortal Remains
We will arrange the transportation and offer every, reasonable assistance in legal formalities, for the return of mortal remains. Payment for the return of mortal remains is only available for covered claims, up to the amount provided in the policy.

Vehicle Return Services
In the event that you need to be medically repatriated or evacuated to your home, we will coordinate all arrangements needed for the return of your unattended vehicle.

Dispatch of Prescription Medication
If you forget or lose a prescribed medication, we will assist with replacement medication. If the medication is not available locally, we will coordinate the dispatch of prescription medication, when possible and legally permissible, or provide you with an appointment with a physician in order to re-establish the prescription. This service is also available for medical devices and eye glasses.

TRAVEL ASSISTANCE SERVICES

General Travel Information
Before you travel, you can obtain information about visa, passport, immunization requirements and local customs. You can also obtain 24-hour pre-departure information on weather, currency or holidays.

Urgent Message Relay
We will relay emergency messages on your behalf.

Lost Document and Lost Article Assistance
We will assist with arrangements to replace or forward copies of lost or stolen documents, including passports, driver’s licenses and credit cards, as well as assist with procedures to file loss reports and to recover lost or stolen articles such as luggage.

Pet Housing and Return
We can assist with pet friendly hotel accommodations, boarding facilities and travel home for pets.

Emergency Cash and Bail Assistance
During emergency situation, we can help arrange an emergency cash advance. This service can also provide assistance in obtaining bail bonds, where available.

Legal Referrals
We will provide referrals to an interpreter or legal personnel to you as necessary.

MEDICAL TELECONSULTATION
Our 24/7 on-demand access to physicians for phone consultations offers convenient medical care during your scheduled trip. For minor ailments and conditions, access to licensed doctors to obtain medical advice, treatment options, assistance with prescription refills and provider referrals, when needed.

Teleconsultation is not an emergency medical response program. In the event of a medical emergency, you should contact your local emergency medical service. You can receive Teleconsultation services for limited, non-urgent, non-life threating medical conditions; this service is not appropriate for all conditions. Services, including assistance with prescriptions, will be provided if permitted under applicable law. Teleconsultation services are arranged through AXA Assistance USA and are provided by a third-party teleconsultation provider.